1. Who we are and what this policy covers
SnagSwift is a T.H.E Apps product based in South Africa. This policy covers the SnagSwift website, web application and iOS and Android applications. It explains how personal information is handled when you create an account, document construction snags, collaborate on projects or use AI assistance. For privacy questions or requests, contact enquiries@snagswift.pro.
2. Information processed
- Account information: username, name, surname, password authentication information, account identifiers, and any contact information you provide for account access or support.
- Project information: project details, drawings, snag locations on drawings, descriptions, categories, assignments, status updates, photographs, annotations and reports. These records may contain names, faces, addresses or other personal information you include.
- Voice information: audio or speech input, and resulting transcripts, when you use microphone-enabled features.
- AI information: the text, images and relevant snag context submitted for AI assistance, together with the resulting suggestions.
- Operational information: information needed to deliver and secure the service, such as session information, network requests, device or browser information, error records and support correspondence.
3. Why information is used
We use information to authenticate users, maintain accounts, save and synchronise project records, support authorised collaboration, generate reports, provide requested voice and AI features, respond to support requests, protect the service and meet legal obligations. Depending on the purpose and applicable law, processing is based on providing the service you request, your consent, legitimate interests in operating and securing the service, or a legal obligation. Under South African law, personal information is subject to the Protection of Personal Information Act (POPIA).
4. Camera, photo library and microphone
Camera access supports capturing photographs of construction observations and site issues. Photo-library access supports importing images you select. Microphone access supports voice input for the snagging workflow. Captured or selected content may become part of a project record, report or requested AI input. Voice features may involve processing audio or a transcript through a speech service, depending on the feature and platform. You can refuse or revoke these permissions in your device or browser settings; the related capture or voice features may then be unavailable. Revoking permission does not delete material already saved or shared. Avoid recording people or confidential information without appropriate authority.
5. Artificial intelligence and external processing
AI assistance can analyse a submitted snag image or help refine an observation into a title, description, category or trade suggestion. Providing this feature involves sending the submitted text or image and relevant context to an external AI service. The input may contain personal information if you have included it. The provider processes that input to return a response and may handle service records under its applicable terms and data-processing arrangements. Do not submit passwords or unnecessary personal, sensitive or confidential information. Review and edit AI output before saving, sharing or issuing it. AI can make mistakes and does not replace a professional inspection. Device permission to use the camera or microphone is separate from permission to send personal information to an AI provider; accepting this policy alone is not explicit consent to that transfer. Contact us for the current provider and applicable processing arrangements before submitting information requiring specific confidentiality assurances.
6. Who information may be shared with
Project information is available to people authorised to access the relevant workspace or project, according to the access granted. Exporting or sharing a report provides its contents to the recipients you select. Service providers supporting authentication, hosting, storage, synchronisation, speech processing or AI assistance process information where needed to deliver those functions. Information may also be disclosed where legally required, to protect rights and security, or in connection with a business transfer subject to applicable safeguards. Recipients of exported files may keep their own copies; removing a record from SnagSwift does not recall those copies.
7. International processing
Cloud, speech and AI services may process information outside South Africa. International transfers must comply with applicable data-protection requirements, including POPIA where applicable. Contact us if you need details of processing locations or transfer safeguards for your project.
8. Storage, retention and security
Project information may be stored on your device for offline work and synchronised with cloud storage. Account, project and support records are retained for the period needed to provide the service and for applicable legal, security and dispute-resolution purposes. Different records may have different retention periods. Residual backup copies may remain until the relevant backup cycle expires. We use appropriate technical and organisational safeguards, but no system is completely secure. Protect your credentials and devices, and export important project records before closing an account. Uninstalling the app does not by itself delete your cloud account or synchronised records.
9. Account deletion and privacy requests
You can request deletion of your SnagSwift account and associated personal information by emailing enquiries@snagswift.pro with the subject “SnagSwift account deletion request”. Include your username and enough information to identify the account; do not send your password. We may verify your identity before acting.
The request covers your account, profile and associated personal data. Some records may need to be retained for legal obligations, security, fraud prevention or resolving disputes; where this applies, we will explain the reason and applicable retention period. Shared business records and information about other users require assessment so that their rights and legitimate obligations are respected. Deactivation is not a substitute for deletion. Copies already exported to recipients are outside our direct control.
You may also request access, correction, information about retention or recipients, or raise an objection to processing, subject to applicable law. Where processing relies on consent, you can withdraw it without affecting lawful earlier processing. You may raise a complaint with the South African Information Regulator at inforegulator.org.za.
10. Children
SnagSwift is intended for professional construction and project use and is not directed at children. If you believe a child has provided personal information without appropriate authority, contact us so that we can investigate and take appropriate action.
11. Policy updates and contact
We may update this policy when the service or relevant requirements change. The updated version will show a revised date, and material changes will be communicated as required by law. Contact enquiries@snagswift.pro for privacy enquiries, provider details or data requests.