1. About these terms
These Terms and Conditions apply to your use of SnagSwift, a T.H.E Apps product based in South Africa, through its website, web app and mobile apps. By using the service, you agree to these terms. If you use SnagSwift for an organisation, you must have authority to act for it. A separately agreed business contract prevails over conflicting provisions of these terms for that organisation.
2. The service
SnagSwift supports recording, locating, describing, sharing and tracking construction snags and preparing reports. Features may vary by platform, plan and release. SnagSwift is a documentation and workflow tool; it does not carry out an inspection, certify compliance or guarantee that a defect has been detected or resolved.
3. Accounts and access
Provide accurate account information, keep your username and password secure, and use only accounts and projects you are authorised to access. You are responsible for activity under your account to the extent permitted by law. Notify enquiries@snagswift.pro if you suspect unauthorised access. Project administrators are responsible for granting appropriate access and removing access when it is no longer needed.
4. Your content and project records
You retain your rights in the photographs, drawings, audio, observations and other content you submit. You grant us the rights reasonably necessary to host, process, synchronise and display that content, produce your requested reports and provide requested service features, including AI assistance. You must have permission to upload, record and share the content, respect copyright and confidentiality, and obtain any necessary authority for personal information about other people. Review records and recipients before issuing or sharing reports. You are responsible for maintaining records needed to fulfil your own professional and contractual obligations.
5. Camera, microphone and privacy
Use camera, photo import and microphone features only where lawful and permitted on the site. Respect the privacy of occupants, colleagues, contractors and others. Device permissions can be managed in your device or browser settings. Personal information is handled as described in our Privacy Policy. Permission to access a device feature does not itself authorise every use or onward disclosure of captured information.
6. AI assistance and professional judgement
AI features provide suggestions based on submitted information and may involve third-party processing, as described in the Privacy Policy. Outputs may be incomplete, inaccurate or unsuitable for a particular building, contract, standard or trade. You must check the factual accuracy, terminology, category, recommended work and appropriateness of each output before using it. Do not rely on AI output as architectural, engineering, legal or safety advice, or as proof of compliance. You remain responsible for inspections, professional judgement, instructions, certification and decisions to issue or close a snag. No claim is made that AI output is unique or free from third-party rights.
7. Acceptable use
Do not use SnagSwift to violate the law, infringe rights, upload malicious or unlawful material, impersonate another person, gain unauthorised access, undermine security, disrupt the service or misuse another project’s records. Do not misrepresent a report or AI suggestion as an independent certification. Report suspected abuse or security issues through our contact address.
8. Plans, payments and third-party services
Any applicable plan, price, billing interval and cancellation conditions must be disclosed when you enter a paid arrangement. These terms do not create a payment obligation by themselves. Separately agreed business licensing and billing terms apply where relevant, subject to mandatory law. Third-party platforms and services may have their own terms. Installation through Apple’s App Store or Google Play does not mean those platforms endorse your project records or AI outputs.
9. Availability, offline work and backups
Connectivity, device storage, platform limitations and external services can affect availability and synchronisation. Offline changes must be successfully synchronised to become available elsewhere. Check that uploads and reports have completed before relying on them, and keep appropriate exports or backups for your professional records. We may maintain, update or modify the service and will give notice where reasonably practicable or legally required.
10. Intellectual property
SnagSwift’s software, branding and service materials remain the property of their respective rights holders. Subject to these terms and any applicable licence, you may use the service for its intended purpose. You may not copy, distribute or exploit service materials without permission, except where applicable law allows it. This does not transfer ownership of your project content to us.
11. Suspension, termination and deletion
You may stop using the service and request account deletion through the process in the Privacy Policy. Export needed records first. We may restrict access where reasonably necessary to address material misuse, security risks, legal obligations or breach of an applicable agreement, with notice where appropriate. Ending access does not cancel accrued lawful payment obligations or override applicable data-retention duties. Account and personal-data deletion are handled under the Privacy Policy.
12. Responsibility and liability
We will provide the service with reasonable care and skill. To the extent permitted by law, we do not guarantee uninterrupted availability, error-free AI output, or suitability for every inspection or contractual requirement. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the service. Nothing in these terms excludes liability that cannot lawfully be excluded, or limits mandatory consumer rights or statutory remedies. Your professional obligations and the obligations of contractors and project participants remain their own.
13. South African law and disputes
These terms are governed by South African law, subject to any mandatory protections applicable in your jurisdiction. Contact us first so that we can try to resolve a concern. Unresolved disputes may be brought before a competent court, without restricting rights to approach an applicable regulator or another legally available forum.
14. Changes and contact
We may update these terms as the service develops. Material changes will be communicated where legally required, and updated terms will show a revised date. For questions about these terms, accounts or the service, contact enquiries@snagswift.pro.